Consumer Complaints

Express your dissatisfaction and seek redressal for unfair practices and defective goods.

A rusty metal box with the words 'Complaint Box for Corruption' written in bold black letters. The surface is weathered and shows signs of age with patches of rust and dirt.

Trusted by countless consumers

★★★★★

Customer care Number

1800234300

Your Voice in Consumer Rights

We empower consumers to voice complaints and seek justice for defective products and unfair practices, ensuring their rights are protected under consumer protection laws.

A person is holding a protest sign on a city sidewalk. The sign reads: 'Expose Government KKK Complicity. Legal Help for Protesters' with a phone number. The individual is wearing a patterned dress and a mask, standing in front of a building with signage for a family allergy and asthma center.

150+

15

Trusted by Many

Consumer Advocacy

Consumer Complaint Services

Helping consumers express dissatisfaction and seek redressal for product or service issues effectively.

File a Complaint

Submit your complaint regarding defective goods or poor service to seek appropriate resolution.

A shattered glass panel with a sticker labeled 'Power Savings Guide' and a note indicating a 10-year warranty. The background includes a kitchen setting with a water dispenser, dishes, and some utensils.

Consumer Rights Support

We assist consumers in understanding their rights and navigating the complaint process for fair outcomes.

A tall, white building with vertical windows is in the background, with the word 'PROCON' displayed on its right side. The scene is set in an open-air market, with various stalls on either side of a stone-paved walkway. People are browsing the market, which appears to be selling fruits and vegetables. A pigeon and a white plastic stool are prominently seen in the foreground under a partly cloudy blue sky.

I felt heard and supported when I filed my complaint. Great service and quick resolution!

John Doe

A hand holding a smartphone displaying a list of recent calls, mostly marked as spam or telemarketing. In the background, there is a neon red sign with indistinct letters or symbols.

★★★★★

Contact Us for Your Complaints

Reach out for assistance with your consumer complaints today.A consumer complaint is a formal expression of dissatisfaction by a consumer regarding a product or service, often alleging issues like defective goods, poor service, or unfair practices, and can be a basis for seeking redressal under consumer protection laws.

Here's a more detailed explanation:

What is a Consumer Complaint?

Definition:
A consumer complaint is a formal statement of discontent from a consumer towards a seller or service provider, alleging issues with a product or service.
Purpose:
It serves as a means for consumers to voice their dissatisfaction and seek remedies or compensation for damages caused by the seller or service provider.
Underlying Principle:
The right to file a consumer complaint is rooted in the Consumer Protection Act, which aims to protect consumer rights and provide a mechanism for resolving disputes.

Common Reasons for Consumer Complaints:

Defective or Faulty Products: Issues like malfunctioning, damaged, or poor-quality goods.
Poor Customer Service: Negative experiences with customer service representatives, long wait times, or lack of assistance.
Unfair Trade Practices: Issues like deceptive advertising, misleading information, or hidden fees.
Deficiency in Services: Inadequate or incomplete services, or services not meeting the agreed-upon standards.
Price Issues: Overcharging, incorrect billing, or issues with refunds.

How to File a Consumer Complaint:

Formal Complaint:
A consumer complaint is a formal document that outlines the details of the issue, including the name and address of the consumer and the seller/service provider, the nature of the complaint, and the desired relief.
Filing Location:
Consumer complaints are typically filed with the appropriate consumer court or consumer forum, depending on the nature and value of the dispute.
Legal Notification:
Before filing a complaint, it's advisable to send a legal notification to the seller/service provider, giving them an opportunity to address the issue.
Documentation:
Supporting documents, such as purchase receipts, invoices, and any correspondence with the seller/service provider, should be attached to the complaint.
National Consumer Helpline:
Consumers can also register their grievances with the National Consumer Helpline by calling 1800-11-4000 or visiting the National Consumer Helpline.
Online Portal:
Consumers can register their grievances through the National Portal of India.
SMS:
Consumers can also send an SMS to 8800001915 to register their grievance.

A group of people is gathered in a protest or demonstration, holding signs that advocate for water protection and environmental rights. Various individuals are visible, some wearing traditional clothing and others in casual attire. The atmosphere seems energetic and purposeful, enhanced by the bright, sunny day and a clear blue sky.